Here’s everything you need to know about how we get your goodies to your door. We’re all about making your experience smooth, straightforward, and stress-free. Dive into the details below to find out more about shipping, returns and commonly asked questions. Missing something below? Get in touch via our contact us page or message us on social media!

FAQ

Which Countries do you ship to?

We ship worldwide using international postal services for smaller items and FedEx for larger shipments.

Do you offer expedited or express shipping?

Our international postal services are generally very quick. For example, delivery typically takes 5 to 6 days to the USA and 7 to 8 days to the Southern Hemisphere.

Expedited shipping can be arranged if you urgently need something, but in general we do not expect it to save more than 2 to 3 days, and the costs can outweigh the benefits. All of our shipping services are tracked and insured, so you are protected.

Do you ship furniture internationally?

Yes! Rates for shipping our furniture internationally vary based on the size and weight of the piece, but we absolutely can ship furniture worldwide.

If you are interested in a piece, please email us at sales@madebymarley.co.uk

and we will provide a quote for shipping to your location. We have excellent international shipping rates through FedEx.

All pieces are shipped in protective packing crates, and generally we can deliver furniture to most places around the world within a week. Delivery times for furniture are different from our decoupage papers and smaller items, and are subject to multiple factors such as aircraft space for USA deliveries or truck availability within the EU.

We will always provide an estimated delivery date and let you know the full shipping cost before you purchase anything.

Do you offer local pickup for furniture orders?

If you have a vehicle suitable for transporting furniture, you are welcome to arrange collection from our workshop. For your convenience, you can also pay in cash when collecting your items.

Simply contact us through social media or via our contact page to arrange a collection time. Please note that this option is only available for furniture and not for smaller items such as decoupage papers.

What are your shipping costs for smaller items like decoupage papers and stencils?

Shipping costs, like everything else in the world, have increased significantly over the last year. However, we subsidise all of our postal shipments to help keep costs as low as possible.

As with all postal services, shipping costs are determined by both the size and weight of the package. The postage price shown at checkout is the subsidised rate based on the total package size and weight.

Do You Ship furniture in the UK?

Yes. All furniture shipments within the UK are sent using a 2 day delivery service from the date of dispatch.

How long will my order take to arrive?

Delivery times vary depending on where you are in the world.

Typical delivery times are:

UK: 2 to 3 days
EU: 3 to 4 days
USA: 4 to 7 days
Australia: 5 to 8 days

Most countries will fall within one of these delivery zones.

Can I track my order?

Yes. After checkout, you will receive an email containing your tracking number so you can follow your shipment. You will also receive delivery updates letting you know when your order is due to arrive.

Need additional information on shipping?

What happens if my item arrives damaged?

You don't need to worry. All of our FedEx shipments are fully insured to the full value of the shipment. If you receive a damaged package just take a couple of pictures and contact us so we can start a claim. Regardless of us making a claim though, we will immediately send a replacement shipment.

What is your return policy for furniture?

The costs of shipping our furniture are so high that we cannot accept returns for our furniture.

How do I return an item?

We do not as a rule accept returns except in exceptional circumstances.

Need additional guidance on returns?

Is there any additional customs fee, or taxes for international orders?

Yes, but not all countries are equal. Some countries have a high threshold for where duties and taxes kick in. In the USA for example this is $800 so anything below that does not incur duties or taxes. In the EU and Australia though the threshold is zero. The Decoupage papers we ship do fall into a zero rate within the international harmonization codes so there will not be any duties but you will incur taxes at your countries rate or VAT or GST.

The VAT/GST rate will be shown at checkout and you can pay these VAT or GST amounts with your order and FedEx will pay your respective customs authorities. That way there will be no delay in shipping your order and you do not have to do anything more. Your order will arrive duties and taxes paid.

Need additional info on custom fees / tax?

All Large Furniture

Our Studio Spotlight Six

Curated Curios

Little By Lel

Sold Collections

FAQ

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